Berwyn, PA (May 2024) — Kistler Tiffany Benefits General Agency (KTBGA) is proud to announce the appointment of Sarah Scala as the new Director, Broker Experience. Scala’s extensive employee benefits consulting background and passion for fostering strong broker relationships make her an ideal fit for this pivotal role.

Scala joins Kistler Tiffany Benefits General Agency from Conner Strong and Buckelew, where she served as an Employee Benefits Sr. Associate Consultant. Her primary focus on large-group client retention and her innovative approach to benefits administration have been key to her success. Before joining Conner Strong and Buckelew, Scala had a significant impact at Hardenbergh Insurance Group. Her tenure at Hardenbergh was marked by a series of promotions and achievements that showcased her leadership and expertise in the employee benefits field and her ability to manage the Benefits Service team effectively and scale the department to stay ahead of a rapidly changing benefits environment.

In her new role at KTBGA, Scala will oversee all aspects of broker partnerships, a cornerstone of KTBGA’s business model. The agency has long been recognized for providing its broker partners with the highest level of benefits consulting, market guidance, and customer service support.

Scala shared her enthusiasm about her new position. “I am thrilled to join Kistler Tiffany Benefits General Agency as the Director of Broker Experience. I have a passion for enhancing relationships through collaboration and delivering exceptional service. I look forward to leveraging my retail broker experience to ensure success for all our broker partners.”

KTBGA’s commitment to its broker partners is reflected in its exclusive value-added services and resources. Scala’s expertise is expected to further enhance these relationships, ensuring that KTBGA and its brokers continue to meet and exceed their growth and retention objectives in a rapidly changing market.

Sean Riley, Managing Director at KTBGA, commented on Scala’s appointment. “Sarah’s appointment marks a significant milestone for our agency. Her proven track record in enhancing broker experiences aligns with our strategic vision. We are excited to see how her innovative strategies will strengthen our partnerships and contribute to our collective success.”

With Scala as the driving force of broker experience, KTBGA reaffirms its dedication to empowering brokers with the tools and support necessary to thrive in today’s competitive landscape.