Important Updates: 2027 Medicare Advantage Training Requirements and New 2027 Renewal Process in New York Markets 

As we prepare for the upcoming plan year, we want to ensure you have all the necessary tools, training, and information to successfully serve your clients. Below, you will find critical updates regarding 2027 Medicare Advantage (MA) Training and an important transition to a new digital process for 2027 Medicare Group Renewals in New York.

2027 Medicare Advantage Training & Compliance 
To ensure you are fully prepared to offer Highmark Medicare Advantage Employer Group plans for the 2027 plan year, please review the educational resources and licensing requirements outlined below.

• Required Compliance & Product Courses: 
  • Getting Started with Medicare
  • Medicare Advantage & Other Medicare Health Plans
  • Fraud, Waste & Abuse
  • 2027 Highmark Plans
• Licensing: Please verify that your insurance license is current and in good standing.
• Attestation Required: After reviewing these courses, please complete the attached attestation and email it to highmarkegwptraining@highmark.com

New Process for 2027 NY Medicare Group Renewals (EGWP) 
We are streamlining how we distribute Medicare Group Renewal materials to brokers and agencies. We first communicated about this change on June 18, 2026. A copy of the email is available here.

• What is changing: For New York clients with fewer than 100 Medicare enrollees, Highmark will no longer mail hard-copy renewal materials to brokers. Instead, all renewal documents will be posted directly to the Highmark ePortal. You will receive a notification as soon as they are live.
• Why are we making this change: Previously, paper mailings sent to general agencies often created delays in reaching individual producers located in different offices. Moving this process online eliminates administrative back-and-forth and gets documents to you faster.
• What is NOT changing: This update impacts mailings to brokers only. Highmark will continue to mail physical Renewal Packages directly to your clients.

Next Steps for Brokers: 
Request ePortal Access Now: If you do not currently have access to your clients’ information in the ePortal, please start the registration process immediately. Because set-up involves multiple steps, we strongly encourage you not to wait.
Contact Your Support Team: Your Account Support Analyst can help facilitate your ePortal access.

If you do not know who your Account Support Analyst is, please email highmarkegwptraining@highmark.com with your full name, address, phone number, email, and the names/Medicare Client IDs for all your active clients, and we will assist you.