Services & Strategies

Kistler Tiffany Benefits is committed to providing the best products, services and resources to our broker partners.  As your General Agency, our goal is always to help you help your clients.

We want our broker partners to have a competitive edge in the marketplace. That is why we offer superior service and support products at highly competitive rates.

Employee Benefit Products

  • Group medical and managed care
  • Group dental, vision, and prescription drug coverage
  • Group life, short term, and long term disability
  • Individual and short-term medical coverage
  • Voluntary benefits

Specialty Products

  • Stop Loss
  • Pharmacy Benefit Management Programs

shutterstock_244903105Medicare & Senior Services 

Our knowledgeable Senior Advisory team is available to meet with your clients and help them with Medicare supplemental coverages as well as long term care insurance.

The following top-rated services are available to our broker partners and their clients at extremely competitive rates. Blue Diamond broker partners earn additional benefits.

HR Support Center & Consulting

Cloud-based human resources compliance solution with best-in-class tools, timesaving resources, federal and state employment law analysis, and training assets delivered to your clients in a comprehensive, fully customizable dashboard.

ERISA Compliance

O.C.A. Benefit Services offers a simple, inexpensive solution to help prepare your clients for a potential Department of Labor audit.

Compliance package includes Wrap Document and Summary Plan Description (SPD) preparation, 5500 filing, Section 125 Premium Only Plan documents, and more.

Benefits Administration & Consolidated Billing

The Beneration ecosystem helps companies of all sizes manage their employee and benefit data. Visit Beneration’s website to learn more about their benefits administration solution, CoverageSpace, and their invoice audit and consolidation product, VerifiaBill.

COBRA Administration

Kistler Tiffany Benefits partners with several preferred vendors for COBRA services.  For more information, contact your Employee Benefits Consultant.



We offer a simple and efficient way for your clients to offer telehealth to their employees—24/7/365 access to a licensed physician.

Find out more here:

Consumer-Driven Health Care Products

In a rapidly changing market where ACA and DOL compliance has become a primary concern, Kistler Tiffany Benefits’ Compliance team is available to help guide our broker partners and their clients.

The Patient Protection and Affordable Care Act (PPACA) introduced the most significant reforms to the U.S. health care system since the 1965 Medicare Amendments to the Social Security Act.

Our dedicated Compliance team, led by Kistler Tiffany Benefits’ Director of Compliance Services, Scott Wham, J.D., focuses on providing broker partners with insights into PPACA best practices.

In addition to PPACA compliance services, Kistler Tiffany Benefits also provides insights and solutions for complying with the Employee Retirement Income Security Act (ERISA), the Health Insurance Portability and Accountability Act (HIPAA), the Consolidated Omnibus Budget Reconciliation Act (COBRA), and other relevant laws impacting employee benefits.

Kistler Tiffany Benefits strives to ensure our broker partners are educated regarding the best practices for proper management of an employee benefits plan.

Health Care Reform in the News

Kistler Tiffany Benefits sends a weekly email to broker partners that includes information on health care legislation, compliance updates, and more to share with your clients. In addition, broker partners receive invites to broker seminars and webinars hosted by Director of Compliance Services Scott Wham, J.D.

If you are a current KTB broker but are not receiving email updates, please contact

Broker partners also receive access to an online resource that delivers reliable, practical tools and state-specific information to address many of your clients’ HR needs, including:

  • Time Savers:

Downloadable job descriptions, policies, employee handbook templates, hundreds of training tools (on topics such as safety and sexual harassment) and much more

  • State HR Compliance Library:

Plain-English analysis of key HR topics

  • Job Description Manager:

Valuable tool to develop and manage job descriptions

  • Salary Data
Health Plan Compliance Deadlines

Our nationally-recognized Compliance team, led by Director of Compliance Services, Scott Wham, J.D., works closely with our broker partners to deliver timely information and updates related to health care reform, compliance, state-specific legislative updates, and more. Have a question for Scott and his team? Please reach out to your dedicated Employee Benefits Consultant.

As part of our Compliance offerings, Kistler Tiffany Benefits also works closely with a few select partners, including O.C.A. Benefit Services and Alston and Bird, LLC.

O.C.A. Benefit Services, LLC, specializes in assisting our broker partners and their clients with ERISA compliance, plan documents, and more.

It is important to know that ERISA rules and fines apply to any size group – that is why Kistler Tiffany Benefits has partnered with O.C.A. to ensure your clients are prepared and not caught off guard.

O.C.A. provides the following services at a highly competitive rates compared to similar industry professionals:

Wrap Documents and Summary Plan Descriptions (SPDs)

Combine SPD and PDs from many plans into one easy to access document, reducing required paperwork, and making plans easier to administer. The most efficient solution for businesses with multiple plan offerings such as Medical, Dental, Vision, Life, LTD, HRAs, etc.

ERISA Compliance Assessment

O.C.A. will review your clients’ existing plan documents, summary plan descriptions, insurance certificates and contracts, and Form 5500 for potential compliance issues arising with respect to ERISA’s reporting and disclosure requirements.

Form 5500 Filing

O.C.A. will assist with filing the applicable Form 5500 for each welfare “plan” established and maintained by your client.

All Forms will be prepared based on information provided by your client. NOTE: If benefits are funded through a trust (e.g a VEBA), O.C.A. will not prepare the Form 5500.

ERISA Compliance Self-Assessment

O.C.A. will provide compliance tools/checklists that will assist your clients in verifying if their organization is in compliance with respect to ERISA’s reporting and disclosure requirements.

Kistler Tiffany Benefits’ Full-Service Ancillary Services Team

Our dedicated Ancillary team works hand in hand with our broker partners and their clients not only to negotiate the most competitive prices but also the strongest contractual provisions and dental networks the ancillary carriers have to offer, all while eliminating any administrative burdens to our broker partners.

Whether your client is large or small, has current coverage or none at all, we have the solution for you.


With over 20 years of experience, our team has a deep understanding of our ancillary partners’ contract provisions, underwriting, and claim practices. This ensures that your clients receive the coverage that provides the most value while also being the best fit.


Our team is there for you as much or as little as you require. In addition to the day-to-day service that you expect, we are able to provide even more with spreadsheets and analysis of all components of carrier proposals.

  • Life
  • Short Term Disability
  • Long Term Disability
  • Dental
  • Vision
  • Voluntary/Worksite Products


Our practice leader can consult with you individually, or participate in a meeting with you and your client. Whether you are an ancillary expert or primarily focus on group health, we will be able to support you and help grow your ancillary revenue

To learn more or to obtain an ancillary quote for your group, contact:

Tom Shank

General Agency Ancillary Manager and Principal